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BSB20120 Certificate II in Workplace Skills


Who is this course for?

The qualification

This entry-level qualification is not only nationally accredited but is a fun mix of foundational skills. If you’re considering a job in business services or administration, this is for you. As you progress, you will carry out a range of procedural, clerical, administrative and operational tasks that require self-management and basic technology. This is a great place to start if you’re preparing to begin your working life.


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Administration Assistant
  • Receptionist
  • Data Entry Clerk


12 Months

Intake Dates

Entry requirements

  • 18 years of age or more when commencing the course
  • IELTS 5.5 with no individual band less than 5.0 (or equivalent) and at minimum Year 12 Certificate (or equivalent)
  • Applicants who cannot provide both a minimum of a Year 12 will be required to undertake LLN testing prior to receiving an offer
  • Applicants who will undertake LLN testing must achieve at minimum: Learning 2; Reading 3; Writing 3;
  • Oral Communication 2; Numeracy 2

Study mode

On Campus
BSBCMM211Apply communication skills (Core)
BSBOPS201Work effectively in business environments (Core)
BSBPEF202Plan and apply time management (Core)
BSBSUS211Participate in sustainable work practices (Core)
BSBWHS211Contribute to the health and safety of self and others (Core)
BSBOPS101Use business resources (Elective)
BSBTEC201Use business software applications (Elective)
BSBOPS203Deliver a service to customers (Elective)
BSBPEF101Plan and prepare for work readiness (Elective)
BSBTWK201Create electronic presentations (Elective)
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